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Here, you can create articles from scratch. Web use confluence as a knowledge base. Web knowledge base templates to empower your itsm teams. After creating a few confluence. A template that all knowledge base articles would use;
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Scroll down and click “ create a space ”. A template that all knowledge base articles would use; Web capture customer (internal and external) feedback and use reporting insights to continuously improve your knowledge base content. Here, you can create articles from scratch.
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Web in confluence, all you have to do is click create at the top of the page. Web use confluence as a knowledge base.